When an audio-visual firm’s hosted phone system crashed, it dialed into Pro Group Networks to fix it and overhaul its entire IT network.
Las Vegas-based audio-visual and entertainment technology solutions provider, 24 Seven Productions, depends on its communications network to serve its clientele effectively.
For more than 10 years, 24 Seven Productions has been the premier full-service audio-visual rental and staging go-to resource in the City of Lights. When it’s phone systems went down, there was little time to waste to rectify the problem – that’s when 24 Seven Productions called on Pro Group Networks for help.
The situation: A small audio-visual and staging firm in need of speedy repair of its failing hosted phone solution.
“We have no time to deal with IT-related stuff, we don’t have an in-house IT staff, and we have no patience when things go wrong,” said Trisha Mendelson, Co-owner and Director of Operations, 24 Seven Productions. “It’s of great value to have a team that is reliable and can take care of things quickly.”
The solution: Rewiring the company’s head office, replacing their phone system, and providing managed services.
Pro Group Networks got right to work – rewiring the company’s head office, replacing their phone system, and providing managed services, as well as:
Fast-forward to modern day: Pro Group Networks is still 24 Seven Production’s managed service provider, responsible for managing and monitoring its phone system, IT network, and all of its workstations.
“Pro Group Networks is fabulous and Tim is my absolute favorite, go-to person for IT support,” she said. “Not only does Tim and his team do all of our computer stuff, they also handle all of our phones. Tim is always on top of things. If I send him an email, he responds right away. If we have an issue, he takes care of it right away.”
“I trust Tim and his team. They’re friendly people and they’re easy to work with. Pro Group Networks may not be the cheapest technology partner, but sometimes, it pays to spend a little more to get great client service.”
For more than 20 years, Pro Group Networks has been the premier IT services and support team serving private businesses in multiple industries, healthcare institutions, and government agencies in Las Vegas and across Nevada. Are you looking for an affordable partner with an innovative and collaborative IT team to manage your technology assets? Talk to us. Call us now at (888) 625-0062 or email us directly at firstname.lastname@example.org.
When Pro Group Networks would come into my store to worked. While Pro Group was in my store they were all business, nothing distracted them from the job; They always finished their work when they said they would. They are a valuable resource. I would hire them back in a heartbeat.