When A Medical Practice Wasn’t Getting The IT Service They Required, Pro Group Networks Came To The Rescue.

Pacific Podiatry Group in Tacoma, Washington, provides a full range of diagnostic and treatment services, along with the highest possible level of care to their patients through diagnostic, therapeutic and surgical treatment.

 

With 29 years of podiatry expertise, 18 dedicated employees, four separate offices that must coordinate patient care, and physicians who work at their various locations at different times, Pacific Podiatry is a very busy healthcare practice.

The Situation

To provide the highest level of service for their patients, Pacific Podiatry depends heavily on their IT. They required an IT company that also provided the same.  Unfortunately, their previous provider didn’t.  Their IT provider wasn’t responsive to their needs, and wasn’t delivering the level of service they required.

Due to this:

  • Their network and computers ran slowly.
  • They didn’t have a functional backup, and weren’t backing up their critical data offsite.
  • Their firewalls at all four locations weren’t configured correctly.
  • They had security vulnerabilities in their wireless network, which was a real problem for their doctors, since they use iPads for patient visits.

Debbie Knutson, Office Manager at Pacific Podiatry explains:

Everything we do relies on our computers. There have been a few times when the Internet goes down –-We might as well all go home when this happens. It’s impossible to get work done without our IT.

The IT company we were working with before was charging us a lot of money for things that I found strange. I wasn’t sure we were getting a good deal—and it seemed like they weren’t doing everything they could to take care of us. I contacted Pro Group Networks to compare, and they were very upfront and honest with us. I liked what I heard and decided to go with them.

 

The Team At Pro Group Came To The Rescue.

We got right to work to resolve their problems:

  • To repair the slow network and computers, we put our ProCare client on all their machines and server.
  • We removed 6,500 viruses and malware off all their machines.
  • We implemented our managed offsite backup and highly available onsite backup.
  • Our team set up a large NAS server both for backing up the server, and to expand storage of archived data.
  • To resolve the firewall issues, we set up new policies to capture more viruses, while providing more bandwidth on the gateway.
  • To remove the security holes in their wireless network, we installed an additional wireless AP and re-positioned the current AP.

 

Debbie and the staff at Pacific Podiatry were very pleased with Pro Group!

It’s only been a few months, but yet, I’d say we are getting a great return on our investment in Pro Group. We’re seeing good results and certainly saving money in comparison to the last company we worked with.

With the previous company, we always had to think hard about whether or not we’d call them, because they’d charge us extra for travel costs even before they showed up to work on the problem. Pro Group doesn’t do that. I never have to think twice about calling them for help. They always answer right away when we call, or call us back ASAP if they can’t. They’re easy to get along with.

If I had to describe Pro Group in one word, I’d use Helpful. In terms of the accessibility and responsiveness, they’ve been great. I know we can always call them if we need to. Tim and his team are great to work with!

 

Today

We now act as Pacific Podiatry’s Managed Service Provider, delivering the highest level of services, including:

  • Virus Protection
  • Network Security
  • Security Patches
  • Patch Management
  • Offsite Backup and Highly Available Onsite Backup
  • Managed Firewall

 

Are you getting a good return on your investment?  Is your IT company as responsive and reliable as they should be?  If you need a capable team to come to your rescue, contact Pro Group Networks at (888) 625-0062 or info@progroupnetworks.com.  We’ll be happy to pay you a visit.

Alexssa

Our company used Pro Group Networks to configure and install our Allworx Phone System. They did a great job at a very reasonable price and had the entire system up and running in no time!

  Michael Prachar, BigGreen IT   

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